Help

What are the cancellation rules for the bookings?

Each reservation may have its own cancellation rules. You can find each reservation’s cancellation rules in its details or/and in the confirmation voucher.

Can I make reservations via telephone?

Booking through the website is usually a fast and simple task, and confirmed in the moment. However it is possible to book via telephone or you may contact our Customer Support.

Website www.livingtours.com bookings: +351 965 149 480

Everyday: 07h-20h GMT +1

How much time in advance do I need to make a reservation?

It’s recommended to book your trip with as much time in advance as possible. The minimum time in advance you may have to book a particular trip is in its details.

Your booking will only be confirmed after your payment is completed and you receive a confirmation email.

I still don’t know the exact date at which I’ll be able to travel, is it possible to make a reservation without an exact date?

No, you can not make a reservation if you don´t have a specific date. You need to decide the exact date you will be travelling so that you can make a reservation.

When will I receive the reservation confirmation?

The confirmation will be sent immediately after your reservation. Any additional questions you may have, you can always contact the customer service at:

[email protected] or +351 965 149 480

Everyday: 07h-20h GMT +1

I keep getting errors when I try to pay by credit card. How do I proceed?

The credit card payment process is fully automated and secure. Verify all your credit card details or contact your bank to get your 3 digit secure code as that will be required for a safe credit card payment. In case you have no way to book please contact customer service at:

[email protected] or +351 965 149 480

Everyday: 07h-20h GMT +1

Can I book flights/hotel rooms/car rentals?

For other products and services please send your request to our Customer Support at [email protected] who will reply within 48 hours.

Is there any other way other than online I can make my reservations?

You can contact us:

[email protected] or +351 965 149 480

Everyday: 07h-20h GMT +1

I don’t own a credit card. How do I proceed?

We have alternative payment methods. Please contact our customer support for additional information:

[email protected] or +351 965 149 480

Everyday: 07h-20h GMT +1

I’m not sure the reservation was processed. Has my reservation been received?

The reservation process is automatic. When confirmed you will receive an e-mail on the account you have provided. If you haven’t received anything please contact customer support at:

[email protected] or +351 965 149 480

Everyday: 07h-20h GMT +1

I don’t have any way of printing my voucher, what shall I do?

A printed voucher is necessary for most of the activities for your guide/monitor to confirm your purchase at the beginning of your activity. In case you have absolutely no way to print your voucher please contact customer support at:

[email protected] or +351 965 149 480

Everyday: 07h-20h GMT +1

Is there any contact number at the destination I can use?

The local number varies per activity. You will receive in your booking the name and number of the local team that you can reach after your booking is confirmed.

I need instructions on how to get to my tour’s starting point, how should I proceed?

Your starting point details are included in your voucher and reservation details. However, for any additional information, you can always contact us at:

[email protected] or +351 965 149 480

Everyday: 07h-20h GMT +1

I will be momentarily uncontactable by e-mail. How can I receive my confirmation and voucher?

For any urgent situation please contact Customer Support at: [email protected] or +351 965 149 480. Our customer support is available everyday: 07h-20h GMT +1.

I’m a travel agent, are there any discounts available to me?

We are always trying to broaden our partnership network. Discounts may be available for travel agents and other partners. Please contact us at [email protected] with your company’s details and interests to learn more about potential discounts.

I would like to have my own products being advertised by LivingTours.com. How should I proceed?

We are always open to new offers and finding worthwhile products to promote. If you are interested in having your products advertised by LivingTours.com, please contact us at [email protected] with your company's details and offer.

I would like to distribute products available at LivingTours.com in my own website. How should I proceed?

We are always looking for interesting online partnerships. If you are interested in distributing our products on your website, please contact us at [email protected] with your company’s details and your interest in cooperating with LivingTours.com.

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