Feedback is a valuable tool in the personal and professional context, it allows the sharing of information and perceptions about the performance of a person, team or project. While often associated with negative reviews and ratings, feedback is much more than just pointing out mistakes or shortcomings.

Essentially, it's a communication process that involves passing on information about someone's performance with the aim of helping them improve. It must be constructive, objective and based on observable and quantifiable facts. Effective feedback focuses on specific behaviors and the impact of those behaviors. It is important to recognize that feedback can be both positive and negative, but how it is delivered makes all the difference.

When it is constructive feedback, it highlights areas that need improvement, offering suggestions or guidance for personal or professional development. It is grounded in clear observations and concrete examples, providing a clear understanding of expectations and gaps to be filled. In this way, constructive feedback is an invitation to continuous growth and improvement.

On the other hand, destructive feedback is not beneficial. It involves personal criticism, vague generalizations, and lack of clarity. Destructive feedback can be emotionally charged, past-focused, and not offer solutions or learning opportunities. This type of feedback can undermine trust, demotivate people and damage relationships between colleagues or leaders and subordinates.

Furthermore, feedback is not a monologue but a dialogue, an exchange of information that involves both your provider and receiver. It is essential that the receiver is open to receiving feedback and willing to actively listen, reflect and, if necessary, act on it. Likewise, the feedback provider must be sensitive to the needs and feelings of the receiver, offering support and encouragement, as well as constructive criticism.

The effectiveness of feedback lies in measuring how specific, direct and fact-based it is, as it avoids vague generalizations or personal judgments. Note: It's better to say, "I noticed you didn't get your assignments done on time this week," rather than "You're a lazy person."

Feedback meetings are used internally in the Living Tours group and in all areas of the group, a tool that helps us to grow, progress and improve daily, eliminating obstacles and barriers and, above all, improving communication and individual and general functioning of the company. A super empowering and effective tool that we don't give up.