we place the Customer or Guest, as we like to treat them, always at the center of everything. We have a passion to serve.

We are people who like people.

We are present wherever, whenever and however the client or guest wishes, online or offline, 365 days a year. We provide unique and authentic experiences with the best team in the sector. This is LivingTourianos DNA.

The secret to keep the customer at the center of everything is to like people and enjoy serving people.

Only two things indicate that a company is on the right track: customer service and innovation. The rest is “commodity”. Have a good product or service, adequate price, well communicated and publicized.

If there are no people aligned with people in body and soul, there is no other way to provide good care and good service.

Even with the commitment to technology in online e-commerce services, I never imagined that with this technology development, people would become so important.

At Living Tours, we do not have automatic answering machines, they are a direct line for our customers.

In the public service agencies, we have a Head of Agency available to answer the complaints of our guests whenever they exist, we have a service 365 days a year at your disposal.

Since the founding of Living Tours, our biggest differential has been our availability to our customers, 24 hours a day, 365 days a year. We have a training and quality department, which manages hundreds of "reviews" comments per day of the experiences lived by our guests and always has a solution for bad experiences. The customer has paid for a service that has to be guaranteed. We want customers to leave satisfied and not with problems or dissatisfied with our posture, our experiences or our service, it is above all our obligation, of those who provide a service, with quality and satisfaction.

Our placement on Tripadvisor of 4.5 out of 5 points, with more than 3500 reviews, proves our service and our commitment to our guests.

Invest in Experience

It's not enough to have great ideas or good intentions towards the customer. It is necessary to translate these ideas into practice, transform them into concrete and tangible initiatives in the daily life of companies.

The example comes from above. The Customer is everyone's mission, from cleaning people or doormen to administrators. Passion for customers cannot be a project, nor a slogan, but a pillar of the company's culture.

Teams need a lot of training, not just technical, but attitude and tools that help them in their interactions with customers.

Enchanting employees is the first step in the process of enchanting customers.

Technology can be an ally, however, the more sophisticated it is, the greater the need for human contact.

It is possible to carry out “mass customization”, that is, to serve a large number of customers without losing a certain dose of human warmth through the personalization of relationships and interactions.

Placing the customer at the center of everyone's decision-making process and mental model is the cornerstone of a company's cultural transformation.