6 fundamentals: L.I.V.I.N.G.
- L - Lifting and receiving with a warm welcome
- I - Individualizing and pursuing the fulfilment of the needs of our guests and visitors
- V - Value each customer and find a solution for their needs
- I - Implementing a solution for any problems
- N - Never Say No, no scepticism and always seeing things on the positive as there is always a solution and a bright side to look at
- G – Gratitude, closing all interactions saying goodbye and being grateful
1. L for Lift and Stand up to greet and smile to our guests, customers, and visitors
Welcome our visitors, tourists and guests with affection, care, and a big smile to all.
It should be a similar experience as receiving someone at home. If you do not smile and just seat around watching TV, your friend is sure to leave!
2. I for Individualize
Individualize and seek for the customer needs. Always ask their name and introduce yourself.
You must ask several questions to understand their interests, avoid using the same tape for everyone. You must personalize your speech to meet the needs of the client. Ask and treat the person by name, make the service personalized and enrich the experience.
3. V for Value
Value each client and work on finding the absolute best solution for them. Avoid having clients leaving because their needs are not filled out. Otherwise competition will solve.
4. I for Implementing
A solution to any problem!
Listening and meeting our customer needs and their satisfaction and not just the sale for the sale to lead into total customer satisfaction and to returning clients, guests, and visitors.
5. N for Never Say No!
Negativity does not exist, we do not have, we cannot, no!
We must use all possible options to gain the client purchase and his return which guarantees our future
6. G for Gratitude
End all interactions by saying goodbye kindly and grateful way so the client will remember in the future and recommends or returns.
When you leave someone's house you are expected to be escorted to the door and offered a smile and an invitation to come back.
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