What are the cancellation rules for the bookings?

Each reservation may have its own cancellation rules. You can find each reservation’s cancellation rules in its details or/and in the confirmation voucher.

 

Can i make reservations via telephone?

Booking through the website is usually a fast and simple task, and confirmed in the moment. However it is possible to book via telephone or you may contact each one of our teams depending on your destination.

+34 932 491 450
Monday to Friday (10h - 18h GMT +1) 

 

How much time in advance do i need to make a reservation?

It’s recommended to book your trip with as much time in advance as possible. The minimum time in advance you may have to book a particular trip is in its details.

 

I still don’t know the exact date at which I’ll be able to travel, is it possible to make a reservation without an exact date?

Any reservation must be accompanied with a specific date.

 

When will i receive the reservation confirmation?

The confirmation will be sent immediately after your reservation. Any additional questions you may have, you can always contact costumer support:

[email protected]  or +34 932 491 450
Monday to Friday (10h - 18h GMT +1)

 

I keep getting errors when i try to pay by credit card. How do I proceed?

The credit card payment process is fully automated and secure. Verify all your credit card details or contact your bank. In case you have no way to book please contact costumer support:

[email protected]  or +34 932 491 450
Monday to Friday (10h - 18h GMT +1)

 

Can i book flights/hotel rooms/car rentals?

For other touristic products please contact costumer support:

[email protected]  or +34 932 491 450
Monday to Friday (10h - 18h GMT +1)

 

Is there any other way other than online i can make my reservations?

You can contact us by telephone:

+34 932 491 450
Monday to Friday (10h - 18h GMT +1)

 

I don’t own a credit card. How do I proceed?

We have alternative payment methods. Please contact our costumer support for additional information:

[email protected]  or +34 932 491 450
Monday to Friday (10h - 18h GMT +1)

 

I’m not sure the reservation was processed. Has my reservation been received?

The reservation process is automatic. When confirmed you will receive an e-mail on the account you have provided. If you haven’t received anything please contact costumer support:

[email protected]  or +34 932 491 450
Monday to Friday (10h - 18h GMT +1)

 

I don’t have any way of printing my voucher, what shall i do?

A printed voucher is necessary for your guide/monitor to confirm your purchase at the beginning of your activity. In case you have absolutely no way to print your voucher please contact costumer support:

[email protected]  or +34 932 491 450
Monday to Friday (10h - 18h GMT +1)

 

Is there any contact number at the destination i can use?

You can contact us in Spain, Barcelona at:

+34 932 491 450

In Portugal, Oporto:

+351 228 320 992

And Portugal, Lisbon:

+351 218 877 255

 

I need instructions on how to get to my tours starting point, how should i proceed?

Your starting point details should be included in your voucher and reservation details. However for any additional information you can always contact us in Spain, Barcelona at:

+34 932 491 450

In Portugal, Oporto:

+351 228 320 992

And Portugal, Lisbon:

+351 218 877 255

 

I will be momentarily uncontactable by e-mail. How can I receive my confirmation and voucher?

For any urgent situation please contact costumer support:

[email protected]  or +34 932 491 450
Monday to Friday (10h - 18h GMT +1)

 

I’m a travel agent, are there any discounts available to me?

We are always trying to broaden our partnership network. Discounts may be available for travel agents and agencies. Please contact us for more information regarding this issue at [email protected]. Please include your companies details and interests.

 

I would like to have my own products being advertised by Living Tours. How should I proceed?

We strive to find every worth-while product out there and as such, we are always open to new offers. Please contact us at [email protected] with your company’s details and offer.

 

I would like to distribute products available at Living Tours in my own website. How should I proceed?

We are always looking for lucrative online partnerships. Please contact us at [email protected] with your company’s details and your interest in cooperating with Living Tours.

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