Cátia is responsible for Living Tours' agencies in Porto. She has been with Living Tours since 2015, where she started with a professional internship, attending the public.

At the end of the internship, she remained at Living Tours, occupying a position in sales, and later, evolving into a booking agent.

With the company's growth and the opening of new spaces, in the need to have someone responsible for the Porto agencies, the choice was obvious, Cátia.

Cátia is professional, leader, confident and secure, calm and caring. She has an extraordinary empathy with her team, respect and trust, leading by example. It is a true Livingtourian!

She tells us her story that marks her experience at Living Tours:

The last time he came to the agency he showed us once again that he still had not managed to find his hotel despite being very close (Rua Sá da Bandeira). Through a voucher he showed us, we were able to detect through his name, that the client had a tour of Santiago de Compostela with us the next day.

Since it was a rainy day and already at night I decided to accompany the lady to the local accommodation, which was also difficult for me since the port number mentioned on the voucher was wrong and there was no name or any indication of how to find it the same. The client followed me everywhere with a frightened look, up the street, down the street.

I contacted the local accommodation where they told me the correct door number. It was a very narrow, very dark entrance, where the number 13 written in black on a black wall did not stand out at all. Through gestures he explained to the client what was happening and tried to calm her down by showing that everything was fine and that someone was going to arrive.

I also informed her in the best possible way of the time they would pick her up the next day for the tour to Santiago.

Meanwhile, the person responsible for the check-in arrived and I saw a breath of relief in the lady and a look of eternal thanks for having helped her.

As soon as I left the client, I contacted the reservations department to correct the address in the program and give reference points to easily find the accommodation and the client.

All is well, when it ends well!